Processing Time

Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Some items may require an additional 1-2 business days to process. During sales or high-volume periods, processing time may extend to 3-4 business days.

Shipping Rates

Shipping rates are calculated at checkout and vary based on your delivery location.

Pre-Order Items

For items listed as ‘PRE-ORDER,' processing will begin on the date indicated in the product description, and times may vary by item. Orders containing both in-stock and pre-order items will be fulfilled in two separate shipments—available items will ship first. To avoid any potential delays, we recommend placing separate orders for in-stock and pre-order items.

Dispatch Notification

If you have not received a dispatch notification within the specified processing time or dispatch date, please contact us at delivery@IVÓ.com with your order number for assistance.

Item Not Delivered?

If you have not received a dispatch notification within the specified processing time or dispatch date, please contact us at delivery@IVÓ.com with your order number for assistance.